- About us, Opening hours, The e-shop
- Price, Discount, Special customers
- Postage and packing fees
- Sales returns
- Customer protection
1. About us
Address: ROBEX DK, s. r. o.
CZ-544 01 Dvůr
Králové nad Labem
E-shop administrator: JIŘÍ BUCHAR
mobile: +420 603 32 32 45
We register orders that are sent via
e-shop at http://www.robex-dk.cz 9
hours per day, 5 days per week.
Mon-Fri more in cotact
Sat, Sun – only custom-made orders
The Internet presentation is made up of
two section: a) shopping goods
b) made-to-order goods
You can buy shopping goods though
a system similar to usual e-shop; business conditions are stated below;
In the case of made-to-order
goods you can’t order a product directly (shopping cart) because its direct
sale is not likely (reason: higher purchase price, parameters need to be
approved, etc.). WWW.ROBEX-DK.CZ
functions only as an informative center in which you can choose between the
types, kinds, and functions of individually tailor-made products. Business
conditions are handled on an individual customer-to-customer basis.
Made-to-order goods are handled in a special manner; their creation is usually
subject to a meeting in person, a trade agreement, and tailor-made payment
terms and conditions, for instance.
We send goods that have been ordered to
customers within 2 - 5 working days on receipt of the order. Goods are
dispatched on Monday, Wednesday, and Friday. We can send the goods immediately
in case of an emergency.
If goods are not in stock, we immediately
inform the customer via e-mail or telephone.
An order made through the e-shop will only
be deemed valid if it complies with all the conditions specified in the order
In the order form titled Binding Order you
can fill-in into the notes-section how you prefer your goods to be delivered
(e.g. COD, PPL, etc.) Furthermore, please note if a pre-sale discount for
another dealer is required so that we can check our database for the exact
discount off the price of the goods or products.
Payment terms and conditions
You can pick-up your goods and pay for
them at the address listed above.
You can have your goods sent
Cash-On-Delivery or via the Czech Post Office. You will be charge postage fees
but in ordinary cases we don’t charge any packing fees.
In case of our special customers, an
invoice will be sent to you via the Czech Post Office and you can pay the
amount payable by bank transfer.
3. Price, Discount, Special Customers
The price for individual kinds of goods is
listed in the price-list, which is valid at the time an order is confirmed. The
price in the price-list is the purchase price for one item. A valid price-list
is always available at our salesroom. The prices listed in the on-line e-shop
are regularly up-dated and if not, you will be informed about a change in price
immediately after you have placed your order. If you need to know the current
and valid price of the item you are interested in, please fill-in the form
title More Information and we will contact you either via e-mail or by
All prices listed at www.robex-dk.cz exclude VAT.
We don’t give e-shop clients any
We provide quantity discount on a
case-by-case basis to special customers – to well-established companies,
companies listed in the special companies data base, advance-dealers, other
dealers, and agents – If interested please write to us at email@example.com
or call us at 420 499 321 109.
4. Postage and packing fees
- Postage fees
depend on the overall purchase price (following all discounts) and follows
valid postage and forwarding company prices.
- Packages that
are sent to foreign countries are subject to postage fees charged by the
Czech Post Office and packing fees are also charged (we don’t charge
packing fees in the case of goods that are sent to Slovakia or Poland)
- In accordance
with the provisions of the VAT Act N. 235/2004, s. 52, we add 19% VAT to
- WE DON’T
CHARGE PACKING FEES in ordinary cases.
- We warrantee
that all goods that have been purchased can be returned without cause
within 14 days as of the date of receipt in accordance with the provisions
of Act N. 367/2000 Sb., but only if such goods have not been devalued
through use, tear or wear, and only if sent back to us originally packed
and in their original condition.
- The buyer is
required to deliver the goods in person or by post at its own costs to the
goods must be in a defect-free condition, should not be damaged in any way
and the protective wrapping should also not be damaged.
- We only
return money for goods ordered, not for packaging fees.
- As soon as we
receive goods returned, we check them and if their condition is not
satisfactory, these goods will not be accepted and postage will again be
charged. Or, we may accept these goods but we will calculate the price for
tear and wear and require that the customer, who returned these goods,
settle the amount.
6. Sales returns
- We dispose of
sales returns in accordance with the provisions of the Consumer Protection
Act N. 634/1992 Sb., and the Civil Code, Part Four – Special Provisions
for the Sale of Goods in a Shop, and also the provisions of the Commercial
- The buyer is
required to make sales returns in writing (e-mail, fax, post) and to
include a description of the defects discovered.
- In case of a
sales return, please also send us a copy of the invoice, the sales receipt
and bill of delivery of the goods the defects of which you claim.
- We are not
liable for any damage that occurs as a result of operation of a product,
its functional features, or that is caused through its unauthorized use;
this also includes damage caused by external circumstances and faulty
manipulation following goods take over; warrantee terms and conditions
also do not apply to such damage.
- We don’t
warrantee the validity of information that is variable in time. We
undertake to inform you about how your sales return is going to be handled
within 5 days following receipt of your sales return.
information posted at our e-shop is only for illustration and these
products may differ in detail from the products delivered.
7. Customer protection
- By sending us
a filled-in form you confirm that you agree with us using the information
in the order form for an indefinite period of time only for our needs and
for the purpose of running our e-shop as stipulated by the provisions of
the Data Protection Act N. 101/2000 Sb..
- We guarantee
the safety of data entered in our information system in accordance with
the above-said statue.
- We alone
process the said information and data.
strictly regard all the personal data of our customers to be of a
confidential nature and we guarantee that we will not disclose any such
information or data to a third person or allow any third person to abuse